Help : How do I See if a Patient Has Patient Portal Access?

Patient photo and information blockYou can quickly check to see whether a Patient has access to the Patient Portal by looking for a blue speech bubble icon (for sending a Secure Message) in the upper right-hand corner of the patient's photo on the patient's dashboard page. If the icon is visible, Patient Portal access is enabled for that patient.

For help with enabling Patient Portal access, see Help: Enable Patient Portal Access.

But note that even after Patient Portal access is enabled via the EMR, the patient must verify his or her identity before he or she will be able to log on to the Patient Portal. The identity verification requires that the patient enter his or her last name, date of birth, zip code and email address, and that these values match what you have on file for the patient. If one or more values do not match, or if there is more than one patient in your practice with the same email address listed, the identity check will fail. Therefore, it is possible that you will have enabled Patient Portal access but the Patient will still be unable to access his or her account due to problems in the identity verification process.

For more information (written for patients) about troubleshooting Patient Portal access, see Patient Portal: Help for Patients: Accessing your Patient Portal Account.