Help : How do I Send a Secure Message to a Patient?

Figure 1

Send a secure message to a patient by clicking on the speech bubble icon in the upper right corner of the patient’s photo on the patient's dashboard page. This will open the Secure Message pop-out so that you can securely communicate with the patient via the Patient Portal.

If you do not see a speech bubble icon, Patient Portal access has not been enabled for this patient. For help with enabling Patient Portal access, see Help: Enable Patient Portal Access.

In the Secure Message pop-out, type your title (message subject) in the first field and then type your message in the second field. If the "Notify Patient" box is checked, the patient will be notified by email that he or she has a secure message waiting in the Patient Portal. Click "Send this message" to complete.

Figure 2