FAQs : I entered my information to activate my account or reset my password - why didn't I recieve a confirmation email?

If you completed the form to activate your Patient Portal account or reset your Patient Portal password, you should have received a confirmation email from us either saying "Unable to verify your account" or "Password reset confirmation". If you do not see a confirmation email in your inbox, it may have been snared by your spam/junk filter. Check your spam/junk mail folder.

You can also "whitelist" emails from us (mark them as "not spam/junk" to make sure they arrive in your inbox). The process for whitelisting really depends on what email provider you use, if you know how, you can add do-not-reply@md-hq.com and notifications@md-hq.com to your safe senders list, and mark anything from us that gets caught in your spam/junk filter as "not spam/junk" to make sure that you get emails from us in the future.