Help : Logging in to Your Patient Portal Account

Patient Portal log in screen

Your email/username is the email address that you used during online patient registration or when you activated your Patient Portal account.* If you need to change your Patient Portal username, contact your provider to update your email address on file.

Your password is set by you when you confirm your registration or Patient Portal activation. If you forget your password, you can reset it by following the "I forgot my password" link on the log in screen.

To protect the security of your health information, it is very important that you keep your Patient Portal password private!

*For some patients (this is very rare), the email address used to log into the Patient Portal may not be the same as the email address on file with the provider. If you suspect this is the case and is causing a problem, contact support@md-hq.com.

Help: * I forgot my password

Click "I forgot my password" if you are already registered with the practice and have an active patient portal account, but you need to reset your password. You will need to enter the following confirming information:

  1. The email address you have on file with your provider
  2. Your date of birth
  3. Your last name
  4. Your zip/postal code (in the U.S., first 5 digits only)

This information must exactly match the information that your provider has on file for you. When you click "Send reset link" at the bottom of the password reset form, the system will send an email to the email address that you entered. If the system is able to verify your account, the email will contain a link that you can follow to create a new password.