Help : Send a Secure Message

Send Secure Message screenshotTo send a secure message to your provider, click on the green secure message button at the top of your secure messages inbox. Type your subject in the subject line, and add the text of your message in the Complaints / Questions / Symptoms text area. Then, if desired, select which staff member you would like to respond and how the practice should respond using the drop down menus provided. If no response is needed, you can check the box to mark the conversation as closed. This automatically archives the conversation when you click "Send" (remember: archived conversations can be viewed by clicking on the "Show All Conversations" button near the top of your secure messages inbox). If your provider charges for time spent on secure messages, you may need to check a box consenting to be billed.

When you click "Send Message", your message and any special instructions are encrypted and transmitted to your provider.