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Script: Patient Portal Part 1- Patient Interface and Patient-Side Functionality

In this video, I'm going to talk about MD HQ's patient portal, which has everything you need for secure and effective two way online communication with patients. Patient portal functions are fully integrated with the EMR, making it easy for you to handle patient requests and updates, share parts of the patient record, and send or receive secure messages. Your patient portal is also completely customizable. You choose which pages and functions to include and we modify the design to seamlessly fit with your website.

For example, take a look at some of our past customizations.

Now, let's take a closer look at some of these pages and see the Patient Portal in action.

The My Account Details page lets Hera view and update her contact and billing information. Recent requests are highlighted pending provider review. This provider review process is embedded throughout the portal and, as you'll see in a minute, is seamlessly integrated on the EMR side.

Secure messages can go either from the patient to the practice or vice versa, providing a direct, encrypted line of communication between patients and providers.

The appointment request page lets the patient request an appointment up to two weeks out, or in whatever time frame that you set, according to availability that you set on the EMR's calendar page.
Online invoicing and payments can be integrated with your merchant services account, streamlining bill pay.

Labs and documents are things that you have added to the Documents block on the patient's dashboard page and that you have set to be viewable via the Patient Portal, so that sharing labs and test results is faster and easier than ever.

My Medications lists the patient's current and past medications, and makes refill requests a snap. Let's go ahead and submit a request. The patient can add special information or instructions and must check to say that she understands that there may be a refill request charge, then submits. Now the request appears at the top of the page. We'll come back to this on the EMR side.
My Vitals charts the patient's vital signs that you track in your practice. Blood pressure, weight, and height are the default, although custom vitals are also common. The Patient Portal makes it possible to supplement measurements taken at the office with at-home readings, giving the provider a much more complete health picture than with in-office readings alone.

My allergies and My Vaccine Record reflect what you have in your records for the patient and support patient-added entries, helping to aggregate disparate information from across the patient's medical history into one easily accessible personal health record.

My Pharmacies is a great tool that allows the patient to designate their preferred and primary pharmacies, so that you always have the most current information at your fingertips. Let's add a new pharmacy for Hera. Again, we'll take a look at how this pending request works on the EMR side in a minute.

Finally, Encounter History is where the patient will find encounter summaries that you have chosen to share, possibly with instructions, recommendations, or follow up information.
So as you can see, the Patient Portal makes it simple for patients to view their medical records, update their information, and securely communicate with their providers. But the patient interface is just half of the picture, so now we're going to move over to the EMR side, to see how easily requests coming from the patient portal are handled.